Diversity Minute 13: Intent versus Impact
Good intentions can still hurt
And what to do when they have
Let’s talk about intention versus impact and what to do when our intentions have gone wrong.
I like to believe that most of us want to lead with genuine goodness, but it doesn’t always come out the way we intended, and the impact of our intentions can be hurtful.
Years back, a new reporter marveled over a celebrity’s glowing tan, and the biracial celebrity notified the reporter that it wasn’t a tan, but in fact, her actual skin color. Cringe.
Maybe you mistakenly referred to people of color by the same name, or, made a decision that unintentionally marginalized someone. Regardless of your original intent, your impact caused harm.
Solution to resolve good intentions gone bad
The solution? Don’t make excuses for it; just apologize and learn from it.
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